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Mar 5, 2019 11:11 AMPublication: The East Hampton Press

Capital One Bank's East Hampton Branch Warns Of Possible Information Exposure

The Capital One branch on East Hampton's Newtown Lane.
Mar 6, 2019 10:01 AM

Some customers at Capital One Bank’s branch in East Hampton received an unsettling letter in the mail from the bank recently, informing them that documents including sensitive identification information may have been inadvertently exposed.

The letter informed customers that bank documents that were intended to be destroyed were “accidentally displaced” from a shredding vendor’s truck as it left the East Hampton branch on December 4.

The letter to customers, a copy of which was obtained by The East Hampton Press, went on to say that “shortly after,” bank employees “worked to recover” the documents that were displaced from the truck.

The bank said that information in the documents could include the names, addresses and phone numbers of account holders, as well as Social Security numbers, dates of birth, driver’s license numbers, and other account information, such as transaction history, balances, interest rates and minimum payments.

To the customers who were potentially affected, the bank is providing two years of free credit monitoring service.

The letter concluded with more information and advice about credit monitoring, and said the bank has taken steps to assure that a similar incident will not happen again.

Representatives from Capital One’s East Hampton branch declined to comment on the situation. Capital One spokeswoman Amanda Landers reiterated much of what was said in the letter on Tuesday.

“Immediately upon learning of the incident, we worked quickly to recover the documents that were displaced, and began a thorough investigation to identify which of our customers may have been impacted,” she said in an email. “Out of an abundance of caution, the notice was sent to all of our customers whose information may have been contained in the documents that were being transported by the vendor. We have taken steps and added precautions to prevent anything similar from happening in the future.”

Ms. Landers added that the bank was unable to say how many customers may have been affected.

Customers with questions were directed to call customer service at 888-464-0727.

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...and Capital One is closing most of their branches on the East End.
By Robert I Ross (247), Hampton Bays on Mar 5, 19 3:50 PM
Please clear up what ‘displaced’ means. Did CO lose them? Did CO not put them on the truck? Did a shredding company make the mistake- and which one ? What really happened?
By bambi (74), bridgehampton on Mar 8, 19 7:21 AM
8k run & 3 mile walk, Agawam Park, Southampton Rotary Club fundraiser